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Delivery Charges:

We have a minimum delivery order of £25.00

Delivery charge for local orders under £30.00 = £5.00

Delivery charge for local orders between  £30.00 - £100.00 = £2.50 (This charge is applied at our discretion.)

Delivery charge for local orders over £100.00 = FREE

Certain orders may also be subject to a Weekend or Late Night Delivery Surcharge. (contact us for details.)

Please contact us if you require more details on our Delivery Charges.


Delivery:

Please note that although we do deliver throughout Perthshire we will only deliver within the local Perth area unless prior arrangements have been made, a delivery charge may also apply to certain orders.

Feel free to contact us for further information on deliveries & charges.


Placing Orders:

Please note that all orders will be confirmed via fax, email, or telephone. If you have not had confirmation of your order within 24 hours of placing your order please telephone us.

A minimum of 24 hours notice is required when placing an order via this web-site, however we may be able to provide catering with less notice on certain occasions, please telephone us to enquire.

Please Note: Buffet Option: Working Lunch Special 3SP will be supplied with Fruit Juice unless otherwise stated in your order.

All orders are subject to our acceptance.


Website Orders:

Please ensure that the information you provide when placing an order via our online order form is correct as this information will be used to process your order and we cannot accept reasonability for any mistakes in orders that occur through incorrect information being provided.


Deposits:

A 20% non returnable deposit is required for certain advance bookings & private orders, contact us for more details.


Food:

Please ensure cold food is kept refrigerated if not being consumed within 1 hour of delivery.

Hot soup should be consumed within 2 hours of delivery & should be kept in flask until time of consumption. Flask lid must remain closed at all times.


Platters & Flasks:

Please note that all platters and flasks remain the property of Catering Twist and must be returned or made available for our collection. Any items broken, not returned or made available for agreed collection will be subject to a full replacement charge.


Pricing:

All prices shown are correct at time of publishing but may change without notice.

All Prices Exclude VAT

We are a VAT registered company and therefore VAT must be applied however we do supply you with a VAT invoice.

There will be a Surcharge for Table Linen, Service, Crockery, Cutlery & Glassware, should this be required.

Payment Terms:

Payment terms are payment on collection or delivery unless otherwise agreed.

Payment may be made via cash, cheque, BACS.


Cancellations:

Notice of cancellation is required as follows:

8 - 20 people a minimum of 4 days notice : 20 - 40 people  a minimum of 7 days notice : 40 people & over a minimum of 14 days notice.

Large special event orders are subject to specific cancellation terms, please contact us for these terms or request a copy at the time of booking.

Charges are applicable if cancellation notice is not met.

Extreme Weather Cancellations; Will only be accepted at our discretion.


Privacy Policy & Cookies Policy:  Click here to view

IP Addresses are also logged upon form submissions for security reasons.


Customer Complaints Policy:

Our customer complaints policy can be viewed by CLICKING THIS LINK.

Please ensure that any complaint is reported to us within 72 Hours of receipt of your order.

We would request that the customer check the order is correct upon delivery.

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Third party Links:

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. We are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.


Compliance with Laws:

The Website may be used only for lawful purposes and in a lawful manner.  You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.


Use of This Website:

No content from this website may be taken or reproduced without firstly gaining the appropriate permission from Catering Twist.


Company VAT Number:



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